At TheWeightLossCenter.com, we are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes you may need to return or exchange an item. This Return Policy outlines the terms and conditions for returns and exchanges to ensure a smooth process for our valued customers.
1. General Return Policy
1.1. Eligibility for Returns
- Items must be returned within 30 days from the date of purchase.
- Products must be in their original, unused, and unopened condition with all packaging and tags intact.
- Proof of purchase (receipt or order confirmation) is required for all returns.
1.2. Non-Returnable Items
- Opened or used products.
- Digital products, eBooks, and downloadable content.
- Gift cards.
- Personalized or customized items.
- Items marked as final sale or non-returnable.
- GLP-1 products.
- Consultations.
- Initial month of any order once placed.
2. Return Process
2.1. Initiating a Return
- Contact our Customer Service team at [email protected] or call us at (855) 642-6410 to initiate a return.
- Provide your order number, item(s) you wish to return, and the reason for the return.
2.2. Return Authorization
- Our Customer Service team will provide you with a Return Authorization (RA) number and return instructions.
- Returns without a valid RA number will not be accepted.
2.3. Shipping Your Return
- Pack the item(s) securely in the original packaging or a suitable alternative.
- Include the RA number and a copy of the original receipt or order confirmation inside the package.
- Ship the return package to the address provided by our Customer Service team.
- You are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
3. Refunds and Exchanges
3.1. Refund Processing
- Once we receive and inspect your returned item(s), we will process your refund.
- Refunds will be issued to the original payment method within 7-10 business days.
- Shipping charges are non-refundable unless the return is due to a defective product or an error on our part.
3.2. Exchange Policy
- If you wish to exchange an item, please follow the return process and specify the item you would like in exchange.
- Exchanges are subject to product availability.
- We will cover the shipping costs for sending the exchanged item to you.
4. Damaged or Defective Items
4.1. Reporting Damaged or Defective Items
- If you receive a damaged or defective item, contact our Customer Service team within 7 days of delivery.
- Provide your order number, a description of the issue, and, if possible, photographs of the damaged or defective item.
4.2. Resolution
- We will arrange for a replacement item to be sent to you at no additional cost.
- If a replacement is not available, we will issue a full refund, including any shipping charges.
5. Special Return Conditions
5.1. GLP-1 Products
- All GLP-1 products are non-refundable under any circumstances due to their nature and regulatory restrictions.
5.2. Consultations
- Fees for consultations are non-refundable once the service has been provided.
5.3. Initial Month Orders
- Once an order has been placed, the initial month will become non-refundable, even if the item is returned.
5.4. Physical Smart Weight Scale Products
- Physical smart weight scale products are refundable within 30 days, provided they are in original, unused, and unopened condition.
6. Cancellations
6.1. Order Cancellations
- You may cancel your order within 24 hours of placing it for a full refund, subject to a minimum charge of $100.
- To cancel your order, contact our Customer Service team with your order number.
- Cancellations can only be processed if the order has not yet begun processing.
6.2. After Shipment
- If your order has already been shipped, please follow the return process to return the item(s) for a refund.
7. Contact Us
If you have any questions or need further assistance, please do not hesitate to contact our Customer Service team:
We appreciate your business and are here to help you on your weight loss journey. Thank you for choosing TheWeightLossCenter.com!